Quick Answer
Last verified:
Medium confidence

Loom costs Free to $20 per user/month as of March 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 1 pricing pages and reviews
+-100% above list price

Loom true cost runs -100% above the listed $0-$20/user/month price as of March 2026. For a 25-person team, expect ~$0 in year-one costs vs the $4,500 base license. Key hidden costs: unexpected subscription charges, per-seat licensing costs, forced feature bundles. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Unexpected Subscription Charges

high addon

Users report being charged for subscriptions they attempted to cancel, with some experiencing recurring charges even after confirmed cancellation. Multiple complaints describe difficulty canceling during free trials and unauthorized charges.

trustpilot

Charged me almost 400 bucks for 4 seats, i removed the seats the same day and contacted them for a refund and their advice was t... See more

trustpilot

Loom was pulling money out of my card without authorization...It was a whole bunch of charges one after another.

2

Per-Seat Licensing Costs

medium addon

Business plans charge per user seat, and removing seats doesn't guarantee immediate refunds. Users report being charged for seats they removed the same day with refund requests denied.

trustpilot

Charged me almost 400 bucks for 4 seats, i removed the seats the same day and contacted them for a refund

3

Forced Feature Bundles

medium addon

Business subscriptions include features users may not want or need, with no option to pay only for desired functionality. Pricing described as 'way overpriced' for services provided.

trustpilot

They are way overpriced, expect you to pay for services you don't want.

Example: True Cost for 25 Users

License (25 × $15 × 12) $4,500/yr
Unexpected Subscription Charges +$400 per year
Per-Seat Licensing Costs +$100 per additional user per year
Forced Feature Bundles +30-50% of license costs
Estimated Year 1 Total ~$0
That's roughly 0.0× the advertised license price. 0

Frequently Asked Questions

01 What hidden costs should I budget for with Loom?

Beyond the license fee, budget for: Unexpected Subscription Charges ($400 per year); Per-Seat Licensing Costs ($100 per additional user per year); Forced Feature Bundles (30-50% of license costs). Total ownership typically runs -100% higher than the listed price.

02 Does Loom charge for implementation?

Loom doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Loom support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there overage or storage costs with Loom?

Most Loom plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Loom?

Many features marketed as part of Loom are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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