Nextiva Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Nextiva pricing varies by team size and features, ranging from $15 to $75 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Nextiva offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- Everything in Enterprise
- Contact center capabilities (omnichannel)
- Advanced workforce management
- Quality management and call scoring
- Customizable dashboards and reports
- Advanced IVR and call routing
- Speech analytics
- Custom SLA agreements
- White-glove onboarding
- Compliance certifications (HIPAA, PCI-DSS)
- Volume discounts for 100+ users
- Custom professional services
What's NOT Included (Paid Only)
- Unlimited voice calling in US and Canada
- Unlimited video meetings (up to 250 participants)
- Unlimited internet fax
- Voicemail to email
- Mobile and desktop apps
- Auto-attendant
- Local number porting (free)
- Call forwarding and routing
- Hold music and greetings
- Conference bridge
- 99.999% uptime SLA
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| users | Enterprise scale (1,000+ users) | Unlimited/Higher |
| customization | Fully customizable platform | Unlimited/Higher |
| support | White-glove enterprise support | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Unlimited voice calling in US and Canada or Unlimited video meetings (up to 250 participants)
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Nextiva branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Essential Plan Comparison
| Ultimate $0 | Essential $18.95/per user | |
|---|---|---|
| Features | 12 included | 11+ included |
| Support | Community/Email | Priority Support |
| Branding | Nextiva branding | Your branding |
| Best For | Enterprise organizations with contact center requirements, compliance needs, and large-scale deployments requiring customized solutions | Small to medium businesses needing reliable VoIP service with video conferencing and essential phone features |
Frequently Asked Questions
01 Is Nextiva free?
Yes, Nextiva offers a freemium plan with 12 core features included. However, there are limits on users, customization that may require upgrading.
02 What's included in Nextiva's free plan?
Nextiva's free plan includes: Everything in Enterprise, Contact center capabilities (omnichannel), Advanced workforce management, Quality management and call scoring, Customizable dashboards and reports, and 7 more features. Key limits include users: Enterprise scale (1,000+ users), customization: Fully customizable platform, support: White-glove enterprise support.
03 What's NOT included in Nextiva's free plan?
The free plan excludes: Unlimited voice calling in US and Canada, Unlimited video meetings (up to 250 participants), Unlimited internet fax, Voicemail to email, Mobile and desktop apps. You'll also have Nextiva branding and limited support options.
04 When should I upgrade from Nextiva's free plan?
Consider upgrading when: you hit user or storage limits, need features like Unlimited voice calling in US and Canada or Unlimited video meetings (up to 250 participants), require premium support, or want to remove branding. The cheapest paid plan starts at $18.95/per user.
05 Is Nextiva's free plan really free forever?
Yes, Nextiva's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
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