Salesloft Hidden Costs 2026

Dialer Add-On (Required for Calling): The dialer is NOT included in any base plan. To make phone calls through Salesloft, you must purchase the Dialer add-on separately at approximately $200 per user annually. This is a critical hidden cost since many sales teams expect calling functionality to be included.

Unlimited Calling & Messaging (US/Canada): Beyond the basic dialer add-on, unlimited calling and messaging for US/Canada requires an additional package. For a 50-seat Advanced plan with 25 users needing calling, this adds $7,500/year on top of the base subscription and dialer costs.

LocalDial Feature: LocalDial displays a local area code to increase answer rates. Each local number costs $1 per month per number. For a team needing multiple local numbers across different regions, this can add up quickly.

International Calling: International calling and international phone numbers incur separate charges beyond the US/Canada unlimited calling package. Pricing varies by country and volume.

Implementation & Onboarding: Implementation costs vary significantly: small businesses (1-10 users) pay $1,000-$5,000, mid-sized companies (100 users) pay $10,000-$20,000, and large enterprises (1,000+ users) can pay upwards of $50,000. Some sources mention a mandatory $3,000 onboarding fee depending on seat count.

Certification Training: Certification training to ensure your team is fully leveraging Salesloft's features adds $300-$500 per user per year. For a 50-person team, this could be $15,000-$25,000 annually.

Customer Success Package: Customer Success time is sold separately. Without purchasing this package, users report feeling 'treated like second class citizens' and 'struggling to get attention' from Salesloft's support team. This is effectively a required add-on for proper support.

Annual Price Increases: Multiple customers report that Salesloft's sales team warns of a 7% annual price increase mid-contract, which is not always clearly disclosed upfront. This compounds costs significantly over multi-year agreements.

Contract Termination Requirements: Reducing licenses or canceling requires a 60-day notice period. Missing this window can result in being locked into another year of payment, as multiple customers have complained about aggressive renewal tactics.

Minimum Seat Requirements: While some sources indicate no seat minimum, others report a minimum of 2-3 seats required. This prevents solo sales reps or very small teams from accessing the platform affordably.