Quick Answer
Last verified:

Otter.ai pricing varies by team size and features, ranging from $0 to $30 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 8 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Hard minute caps with no overage option - when you hit your monthly limit, you must wait until next month or upgrade mid-cycle with prorated billing

2

File import restrictions - even Business plan users get only 3 lifetime imports on Basic, 10/month on Pro, making historical transcription expensive

3

SSO only on Enterprise - Single Sign-On authentication unavailable on Business plan, forcing security-conscious teams to custom pricing tier

4

HIPAA compliance requires Enterprise - healthcare organizations cannot use Business plan even at $30/user/month, must pay custom Enterprise pricing

5

Concurrent meeting limit - Business plan auto-joins only 3 simultaneous meetings, requiring Enterprise for larger operations

6

Student discount requires .edu - 20% education discount only available with valid .edu email, excludes many educators

7

Monthly vs annual pricing - monthly plans cost 50-100% more (Pro: $16.99/mo vs $8.33/mo annual, Business: $30/mo vs $19.99/mo annual)

8

7% annual uplift in contracts - Otter.ai includes standard 7% price increase written into all Enterprise order forms

9

No automatic renewal opt-out - cannot remove automatic renewal from contracts per Vendr negotiation insights

10

Sales features locked to Enterprise - conversation intelligence and sales-specific features require highest tier

11

Video replay only on Enterprise - ability to replay video from Zoom/Google Meet restricted to custom pricing tier

12

No true usage-based pricing - you pay the full subscription fee regardless of actual usage within tier limits

13

AI chat query limits on free tier - only 20 queries per user across 3 conversations makes AI features largely unusable

14

30-minute hard cap on free meetings - service stops mid-meeting after 30 minutes, cannot be extended

15

Custom CRM/dialer integrations require Enterprise - Salesforce, HubSpot, and other integrations unavailable on Business plan

Example: True Cost for 25 Users

License (25 × $19.99 × 12) $5,997/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$1,199/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $33,996–$69,595
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Otter.ai?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Otter.ai charge for implementation?

Otter.ai doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Otter.ai support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Otter.ai?

Most Otter.ai plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Otter.ai?

Many features marketed as part of Otter.ai are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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