Quick Answer
Last verified:

Kustomer pricing varies by team size and features, ranging from $0.6 to $139 per user/month or per conversation in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Kustomer offers 6 pricing tiers: Enterprise (Seat-Based), Ultimate (Seat-Based), Enterprise Bundle (All-Inclusive), Ultimate Bundle (All-Inclusive), Enterprise (Conversation-Based), Ultimate (Conversation-Based). Standard paid plans include Enterprise (Seat-Based) at $89/user/month, Ultimate (Seat-Based) at $139/user/month, Enterprise Bundle (All-Inclusive) at $129/user/month. The Ultimate (Seat-Based) plan is large enterprises requiring advanced routing, higher limits, and premium support.

Compared to other ai customer support software, Kustomer is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 1 pricing pages and reviews

Kustomer is an AI-powered customer support platform that helps businesses deliver better customer service. The platform provides AI-driven features designed to help businesses and individuals work more effectively.

Pricing for Kustomer starts at $89/month with the Enterprise (Seat-Based) plan. Multiple pricing tiers are available to suit different team sizes and feature requirements.

All Kustomer Plans & Pricing

Plan Monthly Annual Best For
Enterprise (Seat-Based) minimumSeats: 8workflows: 100 $89 /user/month $89 /user/month Mid-sized customer support teams needing unified omnichannel support with automation
Ultimate (Seat-Based) minimumSeats: 8workflows: 200 $139 /user/month $139 /user/month Large enterprises requiring advanced routing, higher limits, and premium support
Enterprise Bundle (All-Inclusive) minimumSeats: 8 $129 /user/month $129 /user/month Teams wanting AI capabilities included without separate usage-based billing
Ultimate Bundle (All-Inclusive) minimumSeats: 8 $179 /user/month $179 /user/month Large teams wanting complete AI-powered support platform with no usage surprises
Enterprise (Conversation-Based) minimumConversations: Custom based on volume Contact Contact Teams with variable support volume who want unlimited seats without per-agent costs
Ultimate (Conversation-Based) minimumConversations: Custom based on volume Contact Contact High-volume support teams needing advanced features with unlimited agents
View all features by plan

Enterprise (Seat-Based)

  • Minimum 8 seats required
  • Annual billing only
  • Omnichannel messaging (email, chat, social, SMS)
  • Conversation timeline & customer context
  • 100 automated workflows
  • 3 conversation routing queues
  • Business process automation
  • Sentiment analysis
  • Data explorer & reporting
  • 5M custom objects & tasks
  • 1,000 RPM API rate limit
  • 25 brands supported
  • 20 languages
  • 10 custom permission sets
  • 10GB data storage + 500MB per user
  • Knowledge base integration
  • Mobile app access
  • Standard support

Ultimate (Seat-Based)

  • Everything in Enterprise plan
  • Minimum 8 seats required
  • Annual billing only
  • 200 automated workflows
  • 10 conversation routing queues
  • Real-time dashboards
  • Live agent auditing
  • Enhanced routing capabilities
  • 100M custom objects & tasks
  • 2,000 RPM API rate limit
  • 300 brands supported
  • All languages supported
  • 20 custom permission sets
  • 20GB data storage + 1GB per user
  • Advanced analytics & reporting
  • Priority support
  • SAML SSO (add-on)
  • SCIM provisioning (add-on)

Enterprise Bundle (All-Inclusive)

  • Everything in Enterprise seat-based plan
  • AI Agents for Customers included
  • AI Agents for Reps included
  • Minimum 8 seats required
  • Annual billing only
  • All AI features bundled
  • No separate AI usage fees
  • Simplified all-in-one pricing

Ultimate Bundle (All-Inclusive)

  • Everything in Ultimate seat-based plan
  • AI Agents for Customers included
  • AI Agents for Reps included
  • Minimum 8 seats required
  • Annual billing only
  • All AI features bundled
  • Advanced analytics included
  • Priority support
  • No separate AI usage fees

Enterprise (Conversation-Based)

  • Starting at $0.35 per conversation
  • Unlimited seats included
  • Pay only for customer conversations
  • All Enterprise features
  • 100 automated workflows
  • 3 conversation routing queues
  • Omnichannel messaging
  • Business process automation
  • Variable monthly costs based on volume
  • No minimum seat requirements
  • Annual contract required

Ultimate (Conversation-Based)

  • Starting at $0.50 per conversation
  • Unlimited seats included
  • Pay only for customer conversations
  • All Ultimate features
  • 200 automated workflows
  • 10 conversation routing queues
  • Advanced analytics
  • Priority support
  • Variable monthly costs based on volume
  • No minimum seat requirements
  • Annual contract required
Visit Kustomer Website

Get a custom Kustomer quote

Enter your work email and we'll send you a detailed cost breakdown.

No spam. Unsubscribe anytime.

Hidden Costs to Budget For

Watch for 20 hidden costs
  • AI Add-ons (Major Cost) - AI Agents for Customers cost $0.60 per engaged conversation. For 1,000 AI conversations monthly, that's $600/month on top of base pricing
  • AI Add-ons (Major Cost) - AI Agents for Reps (AI copilot) cost $40 per user per month. For 10 agents, that's $400/month additional
  • Minimum seat requirement - 8 seats minimum on annual contracts means minimum spend of $8,544/year (Enterprise) or $13,344/year (Ultimate) even for smaller teams
  • Annual billing only - No monthly payment option. Full year commitment required upfront with no flexibility for seasonal businesses
  • Implementation fees - Custom configurations and migrations for larger teams require separate paid implementation packages. Typical implementation costs 1.5-2x the first year license fees according to industry research
  • Storage overage fees - Data storage overages billed at $50 per GB. Attachment storage overages at $1 per GB. Can add up quickly for media-heavy support
  • HIPAA compliance add-on - Required $25 per user per month for healthcare organizations. Adds $2,400/year for 8-seat minimum
  • Premium channel fees - WhatsApp, SMS, and Voice channels have separate pay-as-you-go usage fees not included in base pricing
  • SAML SSO & SCIM - Enterprise security features available as add-ons on Enterprise plan, included in Ultimate but often required for larger orgs
  • Premier Support - Optional premium support tier available at additional cost beyond standard support included in base plans
  • API overage costs - If you exceed API rate limits (1,000 RPM Enterprise, 2,000 RPM Ultimate), additional capacity requires upgrade or throttling
  • Multi-brand fees - Enterprise supports 25 brands, Ultimate supports 300. Organizations needing more brands may face additional costs
  • Training and onboarding - While basic onboarding included, comprehensive team training often sold separately for $2,000-$5,000
  • Data migration costs - Migrating from legacy systems (Zendesk, Salesforce Service Cloud) requires professional services at $150-$200/hour
  • Integration development - Custom integrations beyond standard marketplace apps require development fees
  • Bundle vs à la carte pricing confusion - All-inclusive bundles ($129/$179) vs base + AI add-ons can make true cost comparison difficult
  • Conversation-based pricing unpredictability - Conversation-based model ($0.35-$0.50/conversation) creates variable monthly costs that can spike during busy periods
  • No free trial - Cannot test the platform before committing to annual contract, increasing purchase risk
  • Minimum contract value - Even with conversation-based pricing, annual contracts may have minimum spend commitments
  • Seat scaling costs - Growing from 8 to 20 seats means $21,360 to $53,400 annual jump on Enterprise plan
Tip

Ask your Kustomer sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Kustomer cost?

Kustomer pricing starts at $89 per user per month for the Enterprise plan and $139 per user per month for the Ultimate plan, both requiring annual billing with a minimum of 8 seats. All-inclusive bundles that include AI features are priced at $129/user/month (Enterprise Bundle) and $179/user/month (Ultimate Bundle). Alternatively, conversation-based pricing starts at $0.35-$0.50 per conversation with unlimited seats. Minimum annual spend starts at $8,544 for 8 Enterprise seats.

02 Does Kustomer have a free plan?

No, Kustomer does not offer a free plan or free trial. The platform requires annual contracts with a minimum of 8 seats, making the minimum entry point $8,544/year for the Enterprise plan. Prospective customers must schedule a demo with sales to evaluate the platform before committing to an annual contract.

03 What are Kustomer's pricing tiers?

Kustomer offers two main pricing models: (1) Seat-based pricing with Enterprise ($89/user/month) and Ultimate ($139/user/month) plans, plus all-inclusive bundles at $129 and $179/user/month that include AI features. (2) Conversation-based pricing starting at $0.35-$0.50 per conversation with unlimited seats. All plans require annual billing with 8-seat minimums for seat-based pricing.

04 How much does Kustomer cost per user?

Kustomer costs between $89 and $179 per user per month depending on the plan selected. Enterprise starts at $89/user/month, Ultimate at $139/user/month, Enterprise Bundle at $129/user/month, and Ultimate Bundle at $179/user/month. All prices require annual billing. For conversation-based pricing, costs are $0.35-$0.50 per conversation with unlimited users instead of per-seat charges.

05 What are the hidden costs of Kustomer?

Major hidden costs include: AI add-ons ($0.60 per AI conversation + $40/user/month for AI copilot), implementation fees (typically 1.5-2x first year license cost), HIPAA compliance ($25/user/month), storage overages ($50/GB data, $1/GB attachments), premium channel fees (WhatsApp, SMS, Voice), and the 8-seat minimum requirement. A team thinking they'll pay $89/user/month often ends up paying $129-$169/user/month with AI features and add-ons included.

06 How does Kustomer compare to Zendesk and Intercom pricing?

Kustomer ($89-$139/user/month) is significantly more expensive than Zendesk ($19-$99/agent/month) and comparable to or higher than Intercom ($39-$74/seat/month). However, Kustomer includes unified customer context and omnichannel features in base pricing that competitors charge extra for. The 8-seat minimum also makes Kustomer prohibitively expensive for small teams, whereas Zendesk and Intercom have lower entry points.

07 What's included in Kustomer's Enterprise vs Ultimate plan?

Enterprise ($89/user/month) includes 100 workflows, 3 queues, 5M custom objects, 1,000 RPM API limits, 25 brands, and 10GB storage. Ultimate ($139/user/month) doubles most limits: 200 workflows, 10 queues, 100M custom objects, 2,000 RPM API limits, 300 brands, 20GB storage, plus real-time dashboards, live agent auditing, and priority support. Ultimate is essential for enterprises with complex routing needs and high data volumes.

08 Should I choose seat-based or conversation-based pricing?

Choose seat-based pricing ($89-$179/user/month) if you have a fixed team size and predictable monthly costs are important. Choose conversation-based pricing ($0.35-$0.50/conversation) if you have variable support volume, need unlimited seats, or have seasonal spikes. Conversation-based works best for high-volume support with many part-time or seasonal agents. Calculate your average monthly conversations to determine which model is more cost-effective.

09 What are Kustomer's AI pricing options?

AI features are available three ways: (1) À la carte add-ons: $0.60 per engaged conversation for AI Agents for Customers, and $40/user/month for AI Agents for Reps. (2) All-inclusive bundles: Enterprise Bundle at $129/user/month and Ultimate Bundle at $179/user/month include unlimited AI usage. (3) Conversation-based plans starting at $0.59/conversation may include AI features. For teams planning heavy AI usage, all-inclusive bundles provide better value.

10 Does Kustomer offer discounts or negotiation opportunities?

Yes, Kustomer pricing is negotiable for larger teams and multi-year contracts. Volume discounts typically start at 20+ seats. Best negotiation opportunities occur at quarter-end and year-end. Request multi-year discounts (10-20% for 3-year contracts), negotiate implementation fees, and ask for AI features to be bundled. For smaller teams, try negotiating the 8-seat minimum down to 4-5 seats if you're an early-stage company.

11 What happens if I exceed my Kustomer plan limits?

Exceeding storage limits triggers automatic overage charges: $50/GB for data storage and $1/GB for attachments. Exceeding API rate limits (1,000 RPM Enterprise, 2,000 RPM Ultimate) results in throttling or requires upgrading plans. Workflow and queue limits are hard caps requiring plan upgrades. Conversation-based pricing automatically scales with volume, but unexpected spikes can cause budget overruns without caps.

12 How much does Kustomer implementation cost?

Kustomer implementation costs vary but typically range from 1.5-2x the first year software license cost. For an 8-seat Enterprise team ($8,544/year), expect $12,000-$17,000 in implementation fees. Complex migrations from Zendesk or Salesforce, custom workflow configurations, and extensive integrations increase costs. Implementation includes data migration, workflow setup, integrations, and team training. Request a detailed implementation quote during sales negotiations.