Freshdesk Freddy AI Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Freshdesk Freddy AI pricing varies by team size and features, ranging from $0 to $89 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Freshdesk Freddy AI's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- Up to 10 agents
- Unlimited tickets
- Email ticketing support
- Knowledge base
- Pre-built reports
- Mobile apps (iOS/Android)
- Basic automation rules
- Collision detection
- Community support only
What's NOT Included (Paid Only)
- All Free features, plus:
- Unlimited agents
- Freddy's basic AI reply suggestions
- Simple automation workflows
- Ticket dispatch
- Canned responses
- Email support
- Multi-channel support (email, social media, chat)
- SLA management
- Custom email server
- Team collaboration
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like All Free features, plus: or Unlimited agents
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Freshdesk Freddy AI branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Growth Plan Comparison
| Free $0 | Growth $15/month | |
|---|---|---|
| Features | 9 included | 11+ included |
| Support | Community/Email | Priority Support |
| Branding | Freshdesk Freddy AI branding | Your branding |
| Best For | General users and teams | General users and teams |
Frequently Asked Questions
01 Is Freshdesk Freddy AI free?
Yes, Freshdesk Freddy AI offers a forever free plan with 9 core features included. However, there are limits on users and features that may require upgrading.
02 What's included in Freshdesk Freddy AI's free plan?
Freshdesk Freddy AI's free plan includes: Up to 10 agents, Unlimited tickets, Email ticketing support, Knowledge base, Pre-built reports, and 4 more features. Key limits include basic usage caps.
03 What's NOT included in Freshdesk Freddy AI's free plan?
The free plan excludes: All Free features, plus:, Unlimited agents, Freddy's basic AI reply suggestions, Simple automation workflows, Ticket dispatch. You'll also have Freshdesk Freddy AI branding and limited support options.
04 When should I upgrade from Freshdesk Freddy AI's free plan?
Consider upgrading when: you hit user or storage limits, need features like All Free features, plus: or Unlimited agents, require premium support, or want to remove branding. The cheapest paid plan starts at $15/month.
05 Is Freshdesk Freddy AI's free plan really free forever?
Yes, Freshdesk Freddy AI's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
Get Freshdesk Freddy AI pricing updates
We'll notify you when pricing changes or new free features are added.