Quick Answer
Last verified:

Freshdesk Freddy AI pricing varies by team size and features, ranging from $0 to $89 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Freshdesk Freddy AI offers 7 pricing tiers: Free, Growth, Pro, Enterprise, Freddy AI Copilot Add-On, Freddy AI Agent Add-On, Enterprise Plus (Custom). Standard paid plans include Free at $0/month, Growth at $15/month, Pro at $49/month. The Growth plan is general users and teams.

Compared to other ai customer support software, Freshdesk Freddy AI is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 1 pricing pages and reviews

Freshdesk Freddy AI is an AI-powered customer support platform developed by Freshworks Inc., offering autonomous chatbots, agent assistance, and intelligent automation to help support teams resolve tickets faster and scale efficiently. Founded as part of Freshworks' broader suite of business software, Freshdesk serves over 60,000 customers worldwide including brands like Bridgestone, HP, and The Atlantic. Freddy AI consists of three main components: Freddy AI Copilot (AI assistant for human agents), Freddy AI Agent (autonomous chatbot), and Freddy Insights (analytics platform).

The platform operates on a per-agent subscription model with AI features sold as add-ons. Base Freshdesk plans range from Free (up to 10 agents) to Enterprise ($79/agent/month). Freddy AI Copilot adds $29 per agent per month and is available as a flexi-add-on (assign to select agents). Freddy AI Agent uses session-based pricing at $100 per 1,000 sessions, where a session is a unique conversation within 24 hours. However, the requirement for a Pro plan minimum and unpredictable session consumption create significant hidden costs beyond advertised pricing, particularly for growing teams with fluctuating support volume.

All Freshdesk Freddy AI Plans & Pricing

Plan Monthly Annual Best For
Free Free Free 0 General users and teams
Growth $15 /month $15 /month General users and teams
Pro $49 /month $49 /month General users and teams
Enterprise $79 /month $79 /month General users and teams
Freddy AI Copilot Add-On $29 /month $29 /month Teams needing to speed up agent responses and reduce handle time with AI assistance
Freddy AI Agent Add-On $100 /per 1,000 sessions $undefined High-volume support teams looking to deflect routine tickets and reduce agent workload
Enterprise Plus (Custom) Contact Contact Large enterprises with compliance requirements, high agent counts, and custom integration needs
View all features by plan

Free

  • Up to 10 agents
  • Unlimited tickets
  • Email ticketing support
  • Knowledge base
  • Pre-built reports
  • Mobile apps (iOS/Android)
  • Basic automation rules
  • Collision detection
  • Community support only

Growth

  • All Free features, plus:
  • Unlimited agents
  • Freddy's basic AI reply suggestions
  • Simple automation workflows
  • Ticket dispatch
  • Canned responses
  • Email support
  • Multi-channel support (email, social media, chat)
  • SLA management
  • Custom email server
  • Team collaboration

Pro

  • All Growth features, plus:
  • Freddy AI Copilot available ($29/agent/month add-on)
  • Freddy AI Agent available ($100 per 1,000 sessions)
  • 500 complimentary AI Agent sessions (one-time)
  • Advanced automation
  • Custom ticket views
  • Round-robin routing
  • Performance reports
  • Custom roles and permissions
  • API access
  • Multiple product support
  • Email/Chat support with faster response times

Enterprise

  • All Pro features, plus:
  • Freddy AI Copilot available ($29/agent/month add-on)
  • Freddy AI Agent available ($100 per 1,000 sessions)
  • 500 complimentary AI Agent sessions (one-time)
  • Advanced bot builder and end-to-end automation
  • Custom objects and apps
  • Audit logs
  • IP whitelisting
  • Sandbox environment
  • Custom SSL
  • Skill-based routing
  • Custom agent roles
  • Account-level analytics
  • 24/7 email and phone support
  • Dedicated account manager (for large deployments)

Freddy AI Copilot Add-On

  • Intelligent reply drafting based on ticket context
  • Conversation summarization for quick context
  • Real-time translation (60+ languages)
  • Knowledge base article suggestions
  • Sentiment analysis
  • Similar ticket recommendations
  • Freddy Insights analytics (beta) included at account level
  • Available as flexi-add-on (assign to select agents)
  • Works across Freshdesk, Freshdesk Omni, Freshchat

Freddy AI Agent Add-On

  • Resolves up to 80% of routine queries autonomously
  • 24/7 automated customer support
  • Multi-channel support (chat, email, messaging)
  • Email AI Agent for incoming email tickets
  • AI Agent Studio (no-code builder)
  • 50+ pre-built agentic workflows
  • Integrations with Shopify, Stripe, PayPal, FedEx, etc.
  • Can take real-time actions (refunds, order updates, etc.)
  • Session-based pricing (24-hour window per unique conversation)
  • Auto-recharge feature available

Enterprise Plus (Custom)

  • All Enterprise features
  • Custom AI session quotas
  • Volume discounts on Freddy AI Copilot and Agent
  • Single Sign-On (SSO)
  • HIPAA/BAA compliance available
  • Custom SLAs
  • Dedicated infrastructure
  • Professional Services for implementation
  • Custom integrations and workflows
  • White-glove onboarding
  • Dedicated Customer Success Manager
  • Advanced security controls
  • Custom contract terms
  • Multi-year discounts negotiable
Visit Freshdesk Freddy AI Website

Get a custom Freshdesk Freddy AI quote

Enter your work email and we'll send you a detailed cost breakdown.

No spam. Unsubscribe anytime.

Hidden Costs to Budget For

Watch for 14 hidden costs
  • Mandatory Base Plan Requirement for AI: You cannot purchase Freddy AI Copilot or AI Agent standalone. Both require at least the Pro plan at $49/agent/month as a prerequisite. Even if you only want the AI features, you're paying $49/agent minimum before adding the $29 Copilot fee, making the true entry price $78/agent/month, not $29. For a 10-agent team, this base plan requirement alone costs $490/month before any AI.
  • Unpredictable Session-Based AI Agent Costs: Freddy AI Agent uses session-based pricing at $100 per 1,000 sessions. A 'session' is defined as a unique conversation within 24 hours, but predicting actual session count is nearly impossible. During a product launch, seasonal spike, or customer issue, your AI Agent could consume 3,000-5,000 sessions instead of the planned 1,000, jumping your bill from $100 to $300-$500 for that month with no warning. The 500 complimentary sessions are one-time only.
  • Sessions Expire Monthly with No Rollover: Unlike ElevenLabs or other platforms with credit rollover, Freddy AI Agent sessions expire at the end of each billing cycle. If you purchase 1,000 sessions for $100 and only use 400, you lose the remaining 600 sessions. During slow months, you're essentially paying for capacity you don't use, and there's no way to bank those sessions for busier periods.
  • Flexi-Add-On Increases Per-Seat Complexity: While Freddy Copilot is a 'flexi-add-on' (you can assign it to select agents), this creates billing complexity. If you have 20 agents but only want Copilot for 10, you pay $49 × 20 (Pro plan) + $29 × 10 (Copilot) = $1,270/month. Zendesk AI forces all-or-nothing at $50/agent, while Freshdesk's flexibility requires careful seat management and makes forecasting harder.
  • AI Doubles Pro Plan Cost Per Agent: Adding Freddy AI Copilot to the Pro plan increases the per-agent cost from $49 to $78, a 59% increase. For a 25-agent support team, Pro alone costs $1,225/month, but Pro + Copilot costs $1,950/month—a $725/month increase or $8,700/year just for the AI assistant. Marketing emphasizes $29/agent pricing but doesn't highlight that this requires a $49 base plan.
  • Knowledge Base Limitations for External Tools: Freddy AI is optimized for knowledge stored within Freshdesk's platform. If your documentation lives in Confluence, Notion, Google Docs, or external systems, the AI's effectiveness drops significantly. Migrating years of documentation to Freshdesk KB is time-consuming and may require Professional Services or dedicated staff time, adding thousands in hidden labor costs.
  • Implementation and Migration Costs Not Included: Basic Freshdesk setup is straightforward, but enterprise deployments with custom workflows, data migration from Zendesk/Intercom, and multi-product configurations require significant time and expertise. Freshworks Professional Services charge $150-$200/hour (estimated). A complex migration project can easily add $5,000-$20,000 in one-time costs that aren't reflected in subscription pricing.
  • Training Costs for Agent Adoption: While Freshdesk's UI is intuitive, training 20-50+ agents on Freddy AI workflows, best practices, and how to leverage AI suggestions effectively requires dedicated time. For larger teams, this means 2-4 hours per agent in training, plus ongoing coaching. For a 50-agent team at $30/hour loaded cost, training time alone represents $3,000-$6,000 in internal costs.
  • Auto-Recharge Can Surprise Budget Owners: If you enable Auto-Recharge for AI Agent sessions, Freshdesk automatically purchases a new session pack ($100 for 1,000 sessions) when you drop below 50 sessions. During a high-volume week, this could trigger 3-5 auto-purchases without explicit approval, adding $300-$500 to your monthly bill. Finance teams report surprise overages when Auto-Recharge isn't carefully monitored.
  • SSO and HIPAA Require Custom Enterprise Negotiation: Single Sign-On and HIPAA compliance are not available on standard Pro or Enterprise plans. These features require Enterprise Plus with custom pricing negotiations. For healthcare organizations or security-conscious enterprises, this means you can't use the $79 Enterprise plan even if it meets your feature needs—you must negotiate custom pricing that's typically 2-3x higher.
  • Freddy Insights Still in Beta: While Freddy Insights (AI-powered analytics) is included free when you purchase Freddy Copilot, it remains in beta as of 2026. Features may change, and there's no guarantee when it will reach general availability or if there will be future charges. Relying on beta features for production workflows creates uncertainty for long-term planning.
  • Failed or Low-Quality Bot Responses Still Consume Sessions: When Freddy AI Agent provides an incorrect answer, fails to understand a query, or escalates to a human agent, the session is still consumed. Users report that 20-30% of AI Agent interactions require human follow-up, meaning you're paying for sessions that don't actually resolve the customer issue. With sessions at $0.10 each, failed resolutions add significant waste.
  • Limited AI Agent Pre-Built Workflows for Non-E-Commerce: Freshdesk advertises 50+ pre-built agentic workflows, but the majority are optimized for e-commerce use cases (Shopify, Stripe, PayPal, FedEx integrations). SaaS companies, B2B services, or non-retail businesses often need custom workflows built in AI Agent Studio, requiring developer time or consulting. Custom workflow development can add 20-40 hours of internal dev time.
  • Omnichannel Requires Separate Freshdesk Omni Product: True omnichannel support (unified WhatsApp, SMS, social, chat, email, voice) requires Freshdesk Omni, a separate product with its own pricing (Growth: $29/agent, Pro: $59/agent, Enterprise: $99/agent). If you're on standard Freshdesk Pro ($49) and want omnichannel, you must upgrade to Omni Pro ($59) + Copilot ($29) = $88/agent/month, an 80% increase over base Freshdesk Pro.
Tip

Ask your Freshdesk Freddy AI sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Freshdesk Freddy AI cost?

Freshdesk Freddy AI consists of two add-ons: Freddy AI Copilot costs $29 per agent per month (requires Pro plan at $49/agent minimum), and Freddy AI Agent costs $100 per 1,000 sessions. The true cost for an agent using both features is $49 (Pro) + $29 (Copilot) = $78/agent/month, plus session costs for the AI Agent. Pro and Enterprise plans include 500 complimentary AI Agent sessions (one-time).

02 Does Freshdesk have a free plan with AI features?

Freshdesk offers a free plan for up to 10 agents, but it includes no Freddy AI features. AI capabilities (Copilot and Agent) are only available on Pro ($49/agent) and Enterprise ($79/agent) plans as paid add-ons. The Growth plan ($15/agent) includes basic AI reply suggestions but not the full Copilot or autonomous Agent features.

03 What's the difference between Freddy AI Copilot and Freddy AI Agent?

Freddy AI Copilot ($29/agent/month) is an AI assistant that helps human agents work faster by drafting replies, summarizing conversations, translating languages, and suggesting knowledge base articles. Freddy AI Agent ($100 per 1,000 sessions) is an autonomous chatbot that resolves customer tickets without human intervention, handling up to 80% of routine queries across email, chat, and messaging channels.

04 How does Freddy AI session pricing work?

Freddy AI Agent uses session-based pricing at $100 per 1,000 sessions. A session is defined as a unique conversation between a customer and the bot within a 24-hour window. Pro and Enterprise plans include 500 complimentary sessions (one-time only). Sessions expire at the end of each billing cycle and don't roll over. You can enable auto-recharge to automatically purchase more sessions when you drop below 50.

05 What are Freshdesk Freddy AI's pricing tiers?

Freshdesk has four main tiers: Free (no AI), Growth ($15/agent with basic suggestions), Pro ($49/agent with AI add-ons available), and Enterprise ($79/agent with advanced automation). Freddy AI Copilot adds $29/agent/month to Pro or Enterprise. Freddy AI Agent is usage-based at $100 per 1,000 sessions. Enterprise Plus (custom pricing) is available for SSO, HIPAA, and volume discounts.

06 How much does Freddy AI cost per agent with Copilot?

With Freddy AI Copilot, the per-agent cost is $78/month on Pro ($49 + $29 Copilot) or $108/month on Enterprise ($79 + $29 Copilot). This assumes annual billing. Copilot is a flexi-add-on, so you can assign it to select agents rather than all agents, but the base Pro or Enterprise plan must cover all agent seats.

07 Is Freddy AI cheaper than Zendesk AI or Intercom Fin?

Freshdesk Freddy AI is generally more affordable than Zendesk and Intercom. Zendesk AI Copilot costs $50/agent with no option to buy for select users, while Freshdesk Copilot is $29/agent with flexi-add-on capability. Intercom Fin charges $0.99 per AI resolution, which can reach $5,000+/month for high-volume support, while Freshdesk's session-based model ($100 per 1,000 sessions) is more predictable and typically 50-70% cheaper for similar usage.

08 What discounts does Freshdesk offer for Freddy AI?

Freshdesk offers volume discounts for large deployments through Enterprise Plus custom pricing, typically 20-30% off for multi-year contracts or high seat counts. There are no published student, nonprofit, or startup discounts for Freddy AI specifically, though Freshworks occasionally runs promotional offers. Best negotiation opportunities occur at quarter-end and year-end when sales teams have pressure to meet targets.

09 Can I negotiate Freshdesk Freddy AI pricing?

Yes, Freddy AI pricing is negotiable for Enterprise Plus deals. Leverage competitor quotes (Zendesk, Intercom, Kustomer), negotiate multi-year contracts for 20-30% discounts, and use SaaS procurement services (Vendr, Spendflo) to access pre-negotiated rates. Standard Pro and Enterprise plans have fixed pricing, but Copilot seat counts and AI Agent session bundles can be negotiated for teams above 25-50 agents.

10 What's included in Freddy AI Copilot?

Freddy AI Copilot ($29/agent/month) includes intelligent reply drafting based on ticket context, conversation summarization, real-time translation in 60+ languages, knowledge base article suggestions, sentiment analysis, similar ticket recommendations, and Freddy Insights analytics (beta). It works across Freshdesk, Freshdesk Omni, and Freshchat. Requires Pro or Enterprise base plan.

11 What happens when I run out of AI Agent sessions?

When you exhaust your AI Agent session allocation, Freddy AI Agent continues operating to prevent service disruptions, and additional sessions are charged at $100 per 1,000 sessions. You can enable Auto-Recharge to automatically purchase a new session pack ($100) when you drop below 50 sessions. Alternatively, you can manually purchase session packs through your billing page or contact your Account Manager.

12 Does Freshdesk Freddy AI support HIPAA compliance?

HIPAA compliance is not available on standard Pro or Enterprise plans. Healthcare organizations requiring HIPAA/BAA must negotiate Enterprise Plus custom pricing with Freshworks sales. This typically increases costs 2-3x over standard Enterprise pricing. For a 50-agent healthcare organization, expect $6,000-$10,000/month for full HIPAA compliance with Freddy AI features.