Quick Answer
Last verified:

Forethought pricing varies by team size and features, ranging from $0 to $150K per per year in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 12 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Implementation fees typically charged but negotiable - some customers report successfully waiving these during procurement discussions

2

Deployment takes 6-8 weeks requiring dedicated technical resources for data cleanup, intent maintenance, and ongoing configuration

3

Requires 20,000 past customer support tickets (or 2,000 tickets/month) for AI to work optimally, necessitating data preparation resources

4

Usage-based overage charges apply when exceeding committed deflection volume for inquiries or ticket volume for agent handoffs

5

No publicly disclosed pricing requires multiple sales calls to obtain quotes, making budgeting difficult upfront

6

Additional costs for extra communication channels, advanced workflow modules, and AI features beyond base package

7

SSO/SAML authentication only available as Enterprise add-on, forcing upgrade for security-conscious teams

8

SCIM integration and custom redaction rules require Enterprise tier with custom pricing

9

API access restricted to Enterprise plan - developers cannot access programmatic features on lower tiers

10

Multilingual support limited to Professional tier and above - Basic plan may be English-only or limited languages

11

Variable usage costs make predictable budgeting challenging as support volume grows

12

Knowledge base gap detection and article creation features only available on Enterprise tier

13

Autoflow gap detection and generation restricted to Enterprise plan

14

Third-party integrations may require additional configuration fees not disclosed upfront

15

Annual contracts with auto-renewal and built-in price increases (7-10% annual uplift reported in some deals)

16

No month-to-month options - requires annual commitment for all tiers

17

Professional services for custom workflow development charged separately from platform fees

18

Training and onboarding costs for support team members not included in base pricing

19

Actual enterprise API costs typically 3-5x higher than initial estimates based on production usage patterns

Example: True Cost for 25 Users

License (25 × $74483 × 12) $22,344,900/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$4,468,980/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $33,542,350–$35,811,840
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Forethought?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Forethought charge for implementation?

Forethought doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Forethought support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Forethought?

Most Forethought plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Forethought?

Many features marketed as part of Forethought are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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