Quick Answer
Last verified:

Kore.ai pricing varies by team size and features, ranging from $50 to $25K per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 5 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

15-minute session billing inflates costs: Kore.ai bills per 15-minute conversation block, so a 31-minute chat counts as 3 sessions, not 2 -- high-complexity interactions like IT support or financial advisory that run longer dramatically multiply session charges beyond initial estimates

2

Enterprise pricing starts at ~$300,000/year: While self-serve plans start at $50-180/month, most enterprise implementations land around $300,000/year with custom contracts -- a massive jump from the advertised self-serve tiers that requires significant budget commitment

3

Implementation requires dedicated engineering: Enterprise deployments often need months of setup with dedicated developers and specialists for customization, integration, and training -- professional services costs can range from $25,000-100,000+ and are separate from subscription pricing

4

Contact Center AI and Agent AI billed separately: Kore.ai's Contact Center AI and Agent AI modules are billed per agent seat (named or concurrent) on top of the base platform subscription -- adding human agent tools can double or triple total costs for teams with 10+ agents

5

Ongoing maintenance and customization costs: Unlike simple chatbot builders, Kore.ai's enterprise platform requires ongoing engineering for customization, integration maintenance, and updates -- plan for 10-20% of initial implementation cost annually for maintenance

6

Training and certification expenses: Kore.ai's platform complexity means teams often need formal training to use it effectively -- while some training is included in Enterprise plans, comprehensive certification programs and extended training for large teams incur additional fees

Example: True Cost for 25 Users

License (25 × $150 × 12) $45,000/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$9,000/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $92,500–$132,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Kore.ai?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Kore.ai charge for implementation?

Kore.ai doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Kore.ai support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Kore.ai?

Most Kore.ai plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Kore.ai?

Many features marketed as part of Kore.ai are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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