Kore.ai Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Kore.ai pricing varies by team size and features, ranging from $50 to $25K per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Kore.ai offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- Everything in Advanced
- Unlimited session allocation
- Contact Center AI integration
- Agent AI for human agent assistance
- Advanced security (SSO, SCIM)
- Data residency controls
- Custom SLAs
- Dedicated Customer Success Manager
- Professional services and onboarding
- White-label options
- Audit logs and compliance features
- Custom integrations with enterprise systems (SAP, Salesforce, ServiceNow)
What's NOT Included (Paid Only)
- Chatbot builder with visual flow editor
- IVR and voice assistant support
- Speech recognition
- Multilingual interface
- Natural Language Processing (NLP)
- Generative AI capabilities
- Basic analytics
- Community and email support
- Pre-built templates
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| Billing Model | Custom (sessions + agent seats) | Unlimited/Higher |
| Sessions | Unlimited/custom | Unlimited/Higher |
| Channels | All available | Unlimited/Higher |
| Integrations | Unlimited with enterprise systems | Unlimited/Higher |
| Agents | Named or concurrent seats | Unlimited/Higher |
| Support | Dedicated CSM | Unlimited/Higher |
| Contract | Typically annual minimum | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Chatbot builder with visual flow editor or IVR and voice assistant support
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Kore.ai branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Essential Plan Comparison
| Enterprise $0 | Essential $60/month | |
|---|---|---|
| Features | 12 included | 9+ included |
| Support | Community/Email | Priority Support |
| Branding | Kore.ai branding | Your branding |
| Best For | Large enterprises in banking, healthcare, telecom, and retail needing full-scale virtual assistant platforms with deep system integration | Small teams getting started with AI-powered virtual assistants for basic customer support automation |
Frequently Asked Questions
01 Is Kore.ai free?
Yes, Kore.ai offers a freemium plan with 12 core features included. However, there are limits on billing model, sessions that may require upgrading.
02 What's included in Kore.ai's free plan?
Kore.ai's free plan includes: Everything in Advanced, Unlimited session allocation, Contact Center AI integration, Agent AI for human agent assistance, Advanced security (SSO, SCIM), and 7 more features. Key limits include Billing Model: Custom (sessions + agent seats), Sessions: Unlimited/custom, Channels: All available.
03 What's NOT included in Kore.ai's free plan?
The free plan excludes: Chatbot builder with visual flow editor, IVR and voice assistant support, Speech recognition, Multilingual interface, Natural Language Processing (NLP). You'll also have Kore.ai branding and limited support options.
04 When should I upgrade from Kore.ai's free plan?
Consider upgrading when: you hit user or storage limits, need features like Chatbot builder with visual flow editor or IVR and voice assistant support, require premium support, or want to remove branding. The cheapest paid plan starts at $60/month.
05 Is Kore.ai's free plan really free forever?
Yes, Kore.ai's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
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