Quick Answer
Last verified:

Tray.ai pricing varies by team size and features, ranging from $500 to $10K per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 5 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

No public pricing: Tray.ai does not publish any prices on their website. All plans require contacting sales, which means you cannot compare costs upfront. Industry estimates suggest the Pro plan starts around $500-$600/month, with enterprise deployments reaching $5,000-$10,000+/month.

2

Task credit consumption is opaque: Tray.ai uses task credits as its billing unit, but how credits map to actual workflow executions is not straightforward. Complex workflows with loops, branching, and API calls consume credits faster than simple data syncs, making budgeting difficult without a pilot period.

3

Merlin AI Agent Builder is a separate purchase: Tray.ai's AI agent capabilities (Merlin Agent Builder) are not included in base plans and must be purchased as a separate add-on. If you need AI-powered automation agents, expect an additional cost on top of your platform subscription.

4

Workspace limits on lower tiers: The Pro plan includes only 3 workspaces and the Team plan includes 20. If your organization has more than 3 departments or projects needing separate environments, you must upgrade to Enterprise for unlimited workspaces.

5

Log retention is minimal on Pro: The Pro plan retains execution logs for only 7 days, making it difficult to debug issues or audit automation runs after the first week. Extended log retention requires upgrading to a higher tier.

6

Add-on ecosystem increases total cost: Premium features like advanced compliance, API platform capabilities, and the Embedded Bundle are add-ons that increase total cost of ownership. The base plan price is the floor, not the ceiling.

Example: True Cost for 25 Users

License (25 × $5000 × 12) $1,500,000/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$300,000/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $2,275,000–$2,460,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Tray.ai?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Tray.ai charge for implementation?

Tray.ai doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Tray.ai support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Tray.ai?

Most Tray.ai plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Tray.ai?

Many features marketed as part of Tray.ai are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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