HubSpot Service Hub vs Zendesk Pricing 2026
Complete pricing comparison between HubSpot Service Hub and Zendesk. Find out which help desk tool is right for you.
HubSpot Service Hub pricing ranges from $0–$150/seat/month, while Zendesk ranges from $19–$115/agent/month. Zendesk is typically 45% more affordable, though your actual cost depends on tier and team size.
The right choice between HubSpot Service Hub and Zendesk depends on your specific requirements: team size, feature needs, and integration requirements all affect which option delivers better value.
See the tier-by-tier breakdown below to compare specific plans, or use our calculators to estimate costs: HubSpot Service Hub calculator | Zendesk calculator
HubSpot Service Hub and Zendesk are both leading help desk platforms, but they target different user needs and price points. HubSpot Service Hub offers a free tier and paid plans from $100/seat/month, while Zendesk begins at $19/agent/month.
HubSpot Service Hub is best for teams seeking comprehensive features, while Zendesk excels for businesses prioritizing ease of use. Both platforms offer robust features, but their pricing structures and target markets differ significantly.
Pricing Tier Comparison
| Tier | HubSpot Service Hub | Zendesk |
|---|---|---|
| Free Tools | Free /seat/month | $55 /agent/month |
| Starter | $20 /seat/month | $89 /agent/month |
| Professional | $100 /seat/month | $115 /agent/month |
| Enterprise | $150 /seat/month | $169 |
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Our Verdict
Choose HubSpot Service Hub if you need comprehensive features and customization. It offers better value for smaller teams with its free tier and competitive paid plans.
Choose Zendesk if ease of use and quick setup are priorities. While pricier, it provides stronger features for enterprise needs.
Frequently Asked Questions
01 Which is cheaper, HubSpot Service Hub or Zendesk?
HubSpot Service Hub is cheaper with a free tier, while Zendesk starts at $19/agent/month. For mid-tier plans, HubSpot Service Hub costs around $100/seat/month compared to Zendesk's $55/agent/month.
02 Does HubSpot Service Hub or Zendesk have a free tier?
Yes, HubSpot Service Hub offers a free tier with Up to 5 core seats. Zendesk does not have a free plan—its entry plan starts at $19/agent/month.
03 How much do HubSpot Service Hub and Zendesk cost for enterprise?
HubSpot Service Hub's top tier (Enterprise) costs $150/seat/month, while Zendesk's highest plan (Suite Enterprise) is Custom pricing. Enterprise pricing typically includes dedicated support, advanced security, and unlimited users or custom features. Contact sales for exact enterprise quotes.