Freshdesk vs Zendesk Pricing 2026
Complete pricing comparison between Freshdesk and Zendesk. Find out which help desk tool is right for you.
Freshdesk pricing ranges from $0–$79/agent/month, while Zendesk ranges from $19–$115/agent/month. Freshdesk is typically 11% more affordable, though your actual cost depends on tier and team size.
The right choice between Freshdesk and Zendesk depends on your specific requirements: team size, feature needs, and integration requirements all affect which option delivers better value.
See the tier-by-tier breakdown below to compare specific plans, or use our calculators to estimate costs: Freshdesk calculator | Zendesk calculator
Freshdesk and Zendesk are both leading help desk platforms, but they target different user needs and price points. Freshdesk offers a free tier and paid plans from $49/agent/month, while Zendesk begins at $19/agent/month.
Freshdesk is best for teams seeking comprehensive features, while Zendesk excels for businesses prioritizing ease of use. Both platforms offer robust features, but their pricing structures and target markets differ significantly.
Pricing Tier Comparison
| Tier | Freshdesk | Zendesk |
|---|---|---|
| Free | Free /agent/month | $55 /agent/month |
| Growth | $18 /agent/month | $89 /agent/month |
| Pro | $59 /agent/month | $115 /agent/month |
| Enterprise | $95 /agent/month | $169 |
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Our Verdict
Choose Freshdesk if you need comprehensive features and customization. It offers better value for smaller teams with its free tier and competitive paid plans.
Choose Zendesk if ease of use and quick setup are priorities. While pricier, it provides stronger features for enterprise needs.
Frequently Asked Questions
01 Which is cheaper, Freshdesk or Zendesk?
Freshdesk is cheaper with a free tier, while Zendesk starts at $19/agent/month. For mid-tier plans, Freshdesk costs around $49/agent/month compared to Zendesk's $55/agent/month.
02 Does Freshdesk or Zendesk have a free tier?
Yes, Freshdesk offers a free tier with Ticket management. Zendesk does not have a free plan—its entry plan starts at $19/agent/month.
03 How much do Freshdesk and Zendesk cost for enterprise?
Freshdesk's top tier (Enterprise) costs $95/agent/month, while Zendesk's highest plan (Suite Enterprise) is Custom pricing. Enterprise pricing typically includes dedicated support, advanced security, and unlimited users or custom features. Contact sales for exact enterprise quotes.