Zendesk AI Pricing Change — February 2026
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February 4, 2026 Plans renamed AI Customer Support

Zendesk AI renames plans (Support_Team, Suite_Team, Suite_Professional, Suite_Enterprise) in February 2026

On February 4, 2026, Zendesk AI restructured its pricing plans (Support_Team, Suite_Team, Suite_Professional, Suite_Enterprise).

Before & after

Before
$169
Range: $19 – $169
Support TeamSuite TeamSuite ProfessionalSuite EnterpriseAdvanced AI Add-onCopilot Add-onQuality Assurance Add-onWorkforce Management Add-onWorkforce Engagement Bundle
After
$169
Range: $19 – $169
Support_TeamSuite_TeamSuite_ProfessionalSuite_Enterprise

Current price (live)

Today's range
$25 – $219/agent/month
Plans
9
Last verified
Apr 24, 2026
See Zendesk AI pricing →

Note: pricing has moved again since this change was first detected. The values above reflect our most recent re-extraction.

How we detected this

This change was flagged by our agent-driven pricing pipeline on February 4, 2026. We continuously re-extract each product's public pricing page and compare against our last verified snapshot; when we detect a real price movement, a second validation layer confirms the change before it's published here. See our methodology for more.

Source

zendesk.com Official Zendesk AI pricing page

We link to the vendor's own pricing page as the source of truth. Vendors can claim their profile to correct anything that's wrong.

Vendor for Zendesk AI? Claim your profile to correct anything that's wrong. We source every change from the vendor's own public pricing page and keep the record for transparency.